|
Credit Card Details: Red Asterisk * indicate a required field.
Swipe Credit Cards: When checking in a reservation, it is important to swipe the credit card in the credit card swipe field. This will insure that your property collects the lower "swipe rate" for credit card discounts. It will save the hotel approximately ½% of the total dollar value settled.To process the payment at the less expensive "Swiped rate" (and you are using MyCard and Authorize at Checkin), then, when the cc# entry field has focus, the cursor is flashing in the text entry field, swipe the customers card. This will collect the swipe information.
Successful Authorizations
If the authorization goes through, you will be returned to the Front Desk
Problems with MANUAL Authorizations
If there was a problem with the authorization, and using MANUAL, you will be give a warning at the top of the booking. You can then attempt to authorize a non-present credit card.
Other possible messages would be "Call", or other error messages. For most of these messages, including, "Decline" you should first verify the credit card information is correct and that the card has not already expired, then try the checking the booking in again.
If the card still cannot be authorized you should ask the guest to speak to their issuing card bank to clear up any security holds. Or alter the guarantee by to a different payment method or different credit card. If supported by your property, use an alternate method of payment for Guarantee By such as a check, travelers check, or cash.
Problems with Automatic Pre-Authorizations
If your PMS Setup area for Night Audit is set Allow Credit Card pre-Auths: Automatic, then any auth errors are reported as MyGuest requests so that each booking that fails can be dealt with by the Users set to manage 'Self Checkin' events. The authorization will be based on bookings arriving as set in the Night Audit Automatic Credit Card Pre-Auth area. The options are: 0 => Same day arrivals; 1 => Next day arrivals; 2 => 2 day arrivals in future; 3 => 3 day arrivals in future. For example, if a booking is set to arrive in 2 days, the selection "2" will mean your Night Audit process will always look 2 days ahead to auth those bookings. This policy allows for a single setting, it can't be 'mixed' to auto-authorize today's ("0") and tomorrow's ("1") arrivals. If you have completed 'Auto Pre Auths', the Night Audit email that comes to your main property email will have a line at top: alert "PreAuth Completed: Please check myGuests for any errors."
No Automatic Pre-Authorizations
If your PMS Setup area for Night Audit is set Allow Credit Card pre-Auths: Automatic, and there are no authorizations that are needed, based on arrivals with 'Guarantee by:" set as a credit card, then the Night Audit email that comes to your main property email will have a line at top: "alert("No arrivals matched authorization rules.)"