Self Check-out System

The Self Check-out system can be used either with our without Self Check-in.  The basic 'setup' concepts are similar to those for Self Check-in, in that the property can Setup the time, exemptions, and default Letters to deliver email and/or SMS messages to trigger the Guest to 'Check Out Online'.  When the Business Rules have been met, Self Check-out can progress:

1. The booking departure date = today (System Date);
2. The folio is balanced to $0 (ie, total payments = charges on the folio);
3. The booking has not been set as self checkout exempt.  

When these simple rules have been met, the Guest will receive a message via email and/or SMS (to create these communication message, see Creating Default Letters) to 'Check Out Online' and they will see a 'checkout' button: 

..if the business rules above have been met.  Upon clicking this button, the message: "Thank You. Your self check-out has been completed." is presented and the booking is set to Complete status, as if someone had checked them out manually.  The log will document that the Guest checked out via the MyBookings area, as this example shows:

Because a Guest may have received an email and/or SMS, and the booking Folio is not balanced and ready, a message to the guest presents:

Self Check-out is not available for this booking. Please visit the office or contact the property directly for more information at <email> or <phone>.

There are MyGuest interactions with Self Check-out as follows that:

1. Inform the property when changes are made to the Guest Details (email, address, phone, etc);
2. Changes the credit card for guaranteeing the booking (and thus possibly pay) has been changed;
3. Guest has checked out (this closes the MyGuest Request that was opened for the Self Checkin/out event) .

Thus, MyGuest interaction track these important events and closes them automatically once the Guest completes Self Check-out.