The ability to have guests accept Add-on Items before and during a Guest stay is an important way to enhance Guest satisfaction - and make additional revenue. One can have as many Add-on Items as desired, but often times, 'less is more' so only advertise a few at a time, is best merchandising advice. Any Item can be set to Sell at Self Check-In/Out=YES'. Also, if you have an Item set to sell online'=NO' and yet Sell at Self Check-In/Out=YES, that Item would not sell on your Booking Engine but would display online via the Self Check-in and/or out process.
Add-on Items for Self Check-in
From the time that a 'start Self Checkin' announcement is sent, to the time the Guest actually checks-in, any Item(s) that have the flag set YES for Sell at Self Checkin are shown in the MyBookings area. Whatever misplaced in the 'Sell cost' is what the 'per unit' price will be, and the 'description' text will be shown as the Add-on Item(s) is displayed during Self Check-in and/or out.
The images representing that Add-on Item(s) are taken from the 'image carousel' as any Item's images would be (as many as 10 images per Item are accepted).
If you want 'more information' to display for Add-on Item(s), use the 'extended description' field of an Item(s) to add more text details about an Item.
Add-on Items for Self Check-out
The MyBookings message to the Guest for Add-ons switches from Self Checkin to Self Checkout when the booking enters status: ACTIVE (ie, check-in occurs). When the System Date = Departure Date of the booking, and the Guest views the MyBookings area, the 'Introduction text' changes to: "We have enjoyed serving you and offer the following Add-Ons to show gratitude for your stay and to make your departure better." The Guest can choose to view Add-on Item(s) or close the window and proceed to Self Check-out. As an example, a booking that is set to depart on January 29 will show Self Check-out Add-on Items until the System Date is Jan 29, at which time MyBookings message changes as above.
Guest Interaction with Add-on Items
Adding an Item during Self Checkout may make folio >$0 so the ability to self checkout will then be taken away and the message (Self Check-out is not available for this booking. Please visit the office or contact the property directly for more information at <Site email> or <Site phone>.) will show. Clicking 'View Summary':
....will show all 'Add-on' Items added to the Folio, such as this example:
Adding Add-on Items by a Guest:
When a Guest sees an Item they wish to 'Add-on' they choose the Quantity and the 'Add' button, as such:
...and they then get a verification message, such as:
If they agree, the Item(s) are added to the Primary Folio of the booking. Payment must be done by staff at some point before Check out.
The Self Check-out system can be used either with our without Self Check-in. The basic 'setup' concepts are similar to those for Self Check-in, in that the property can Setup the time, exemptions, and default Letters to deliver email and/or SMS messages to trigger the Guest to 'Check Out Online'. When the Business Rules have been met, Self Check-out can progress:
- The booking departure date = today (System Date);
- The folio is balanced to $0 (ie, total payments = charges on the folio);
- The booking has not been set as self checkout exempt.
When these simple rules have been met, the Guest will receive a message via email and/or SMS (to create these communication message, see Creating Default Letters) to 'Check Out Online' and they will see a 'checkout' button: 
..if the business rules above have been met. Upon clicking this button, the message: "Thank You. Your self check-out has been completed." is presented and the booking is set to Complete status, as if someone had checked them out manually. The log will document that the Guest checked out via the MyBookings area, as this example shows:
Because a Guest may have received an email and/or SMS, and the booking Folio is not balanced and ready, a message to the guest presents:
Self Check-out is not available for this booking. Please visit the office or contact the property directly for more information at <email> or <phone>.
There are MyGuest interactions with Self Check-out as follows that:
- Inform the property when changes are made to the Guest Details (email, address, phone, etc);
- Changes the credit card for guaranteeing the booking (and thus possibly pay) has been changed;
- Guest has checked out (this closes the MyGuest Request that was opened for the Self Checkin/out event) .
Thus, MyGuest interaction track these important events and closes them automatically once the Guest completes Self Check-out.
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