Self Check-out System

The Self Check-out system can be used either with our without Self Check-in.  The basic 'setup' concepts are similar to those for Self Check-in, in that the property can Setup the time, exemptions, and default Letters to deliver email and/or SMS messages to trigger the Guest to 'Check Out Online'.  When the Business Rules have been met, Self Check-out can progress:

1. The booking departure date = today (System Date);
2. The folio is balanced to $0 (ie, payment = charges on the folio(s);
3. The booking has not been set as self checkout exempt.  

When these simple rules have been met, the Guest will receive a message via email and/or SMS (to create these communication message, see Creating Default Letters) to 'Check Out Online' and they will see a 'checkout' button: 

..if the business rules above have been met.  Upon clicking this button, the message: "Thank You. Your self check-out has been completed." is presented and the booking is set to Complete status, as if someone had checked them out manually.

Because a Guest may have received an email and/or SMS, and the booking Folio is not balanced and ready, a message to the guest occurs with this message when either of these conditions exists:

Self Check-out is not available for this booking. Please visit the office or contact the property directly for more information at <email> or <phone>.

When the business rules are met and the Self Checkout may progress, the Self Checkout Add-on Items will present this message:

We have enjoyed serving you and offer the following Add-Ons to show gratitude for your stay and to make your departure better.

There are MyGuest interactions with Self Check-out as follows that:

1. Inform the property when changes are made to the Guest Details (email, address, phone, etc);
2. Changes the credit card for guaranteeing the booking (and thus possibly pay) has been changed;
3. Guest has checked out (this closes the MyGuest Request that was opened for the Self Checkin/out event) .

Thus, MyGuest interaction track these important events and closes them automatically once the Guest completes Self Check-out.

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