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Agents are both traditional 'Travel Agents' and 'Channels' of distribution. This reduces confusion and allows one to think of an 'agent' as a business partner who sells rooms at unique prices and/or allocations. This area allows you to print Agent reports, view an agent's booking history, or make payments to the Agent. You can also publish your rooms at special 'agent prices' and assign them a percentage (%) of any of your room inventory.

 For example: You might choose to 'load' (increase) your default rates by 10% to a specific Agent, and only sell the agent 40% of a specific Room Type. When the Agent went to their special web address, they would see 10% higher prices and only 40% of the available rooms.

 There are three Agent Classes to choose from when you add an Agent:

  • Standard: Used to track commission for travel agent and sales people. These Agents are PMS Agents and will appear in the Agent Relationships list automatically after it is added. The 
  • Wholesale:
  • Promo:

There are several ways Agents can be set up and managed.

  1. Promotional Codes to be used for online bookings.
  2. Travel Agent Commissions (not OTA's)
  3. Commissions by salespeople or staff
  4. Travel Agents URLS (links) for booking online

 To add or modify an Agent, go to SETUP | RELATIONSHIPS | MY AGENTS

  • After you set up an Agent, you will need to allocate Room Types and Rate Plans to the Agent Channel. If you are going to use the Rate Plans you already setup, then you can allocate them to the Room Types. To allocate a special Rate for an Agent, it must be set up in default rates.

  • Entering rates for an Agent is identical to entering a Default Rate.  You simply go to SETUP|RATES|DEFAULT RATES and click Add to start a new Rate. Then, give the rate a unique name for example, Agent1, and then write in the value of the rate for a daily, weekend, and weekly value.
  • Once the Agent1 rate has been saved, you will use it when booking rooms for Agent1 and you will use it as the online rate for your Agent1 when they book from your website(s). See Special Rates for Agents.


To charge a specific Travel Agent Commission to a booking, enter the Agents Name in the Booking Details. To see Commission transactions, go to Travel Agent Commission Reports.


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