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Understanding Agent Channels 

Each Agent in the Agent Relationships list has a unique and individual channel to which you can allocate Room Types with Rate Plans. Each of these Channels can be further managed through Rate Loading and modifying the percentage (%) of the Rooms allocated in a Room Type.

There can be multiple Rate Plans assigned to one Room Type and a Room Type can be allocated to multiple channels. For example, If you wanted to offer the same NSK (non smoking king) Room Type at 3 different rates (i.e., Rack, AAA, and COR), then you would need to the Room Type 3 times each with the separate and corresponding Rate attached. One for the RACK, one for the AAA, and one for a COR rate. This would allow your guest to choose from these 3 rates when booking the NSK rooms.

Types of Agents

Master Agents:These agents control the availability and rates to your basic channels. They must have allocations in order to function property

  • Agent MyPMS (viewable in the Front Desk Area when making bookings.)
  • Agent BC  (Distributes Rooms to your Booking Engine and Website)
  • Agent BCM Members Area Booking
  • Agent WR (Global Booking Network - Displays allocations on all GDS channels). Note: This will only appear if you are signed up for GDS.

Net Rate Agents: These agents will only be visible if you have signed up for a Contract Program with a major OTA

Contract Rate programs are run by mass sellers such as,, Travelocity, Hotwire, Orbitz, Expedia, and Priceline. In these programs, properties agree to a reduced rate and the company pays you for the contracted rate instead of the guest. These are good ways to stay booked, especially in slow seasons, as the travel sites always give priority to their properties displaying Net Rates. BookingCenter can sign you up for nearly all Net Rate companies and automate the delivery of availability, rates, and bookings through these programs.

Usually we recommend waiting a few months to see the results of the distribution and marketing BookingCenter can do on your behalf, before signing up for a Net Rate contract. We have a complete list of Net Rate companies we can automate at: Contact to request enrollment into any Net rate program.

PMS Agents

buuteeq website:

  • Choose the Agent BUT and follow the steps above to manage the allocations to your buuteeq website


You can add multiple Rates to a single Room Type in each Agent. To learn how, go to

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