MyPMS Release June 16, 2020

This release brings new Kiosk Self Check-in services, major enhancements to Self Check-in, Online Deposits and several bug fixes

NEW SERVICE                     

Kiosk Self Check-in

Kiosk Self Check-in is a series of services that differ from Mobile Self Check-in, in that the Guest will interact with a URL that is <usually> loaded onto an internet device (Mac, Windows, iPad, Android tablet, etc) in 'Kiosk mode' so that it neither looses power nor 'sleeps', already ready to serve your guests. When the Guest approaches the Kiosk, they can "Load a Booking and Check-in" and/or "Make A Booking". Optionally, for MyGuest users, the Kiosk can deliver these functions from within the Concierge, or the access to the Concierge can be delivered from the Kiosk before or after check-in.

There are special Agents specifically for Kiosks, intended to make it easy for properties desiring Kiosks at multiple locations, for a variety of needs.  For example:

• If you run a Hotel at one location, a cabin rentals business in another location, and an RV or campground in a different location, each of the Kiosks at these locations may have different 'rooms' and rates to book, different payment policies (maybe EMV full payment for RV/camps, but authorization at check-in for the Hotel), and different contracts/deposit/ terms and conditions for checkin.  In this case, each Kiosk is a unique 'front desk' enforcing the rules of each business unit.
• Property manager with a collection of vacation rentals may desire a unique Kiosk at each 'house/villa', with a MyGuest Concierge for the particular Unit.

Of course, most BookingCenter customers have a single location and only one Kiosk. But Kiosk controls can be separate from normal 'front desk' business in

NEW FEATURES

This setting determines the guarantee or deposit required for bookings made at the Front Desk (manually entered) and for online bookings taken on your website or via OTA/GDS channels.  The new Flat Rate Deposit Feature allow you to set a Flat Rate for things like a cleaning fee or Resort Fee. Learn how to set the Guarantee Policy for your property. Learn more Marketing And Policies

Pace Report

MyPMS Automated Reports gives you the ability to schedule daily delivery of the "Manager", "Occupancy" and "Revenue" Reports to a primary email and cc email if needed. You can choose to schedule delivery for one or all of these Reports. Reports that can be scheduled for automated, daily delivery via email.

Self Check-in for OTA Agents Suppressed Rates

The "Communication" setting is used to control the START TIME of the Email and/ SMS sent to the guest to start the Self Check-in process on the arrival date of the booking. This setting controls the automated system trigger that automatically sends the "Start Self Check-in" email and/or SMS to the all guests on arrival date. For bookings made before or after this time setting, see Self Check-in | Setup

‘Require Incidental Credit Cards for Supressed Rate Self Checkins’? enforced in MyBookings

Automatic Credit Card Pre-Auths

Auto Night Audit needs to be enhanced from Yes/No to Yes: what time?

We are pleased to announce that the following software bugs were fixed in this release:

• Fixed issue with Self Check-in on Iphones with Esign redirecting to MyBooking Check-in. Cannot Complete Self Check-in on iPhone
• Fixed the time zone offset in MyGuest App.
• Fixed issue room status issue with Self Check-in.
• Add notification to MyGuest when a new HK assignment happens
• Fixed issue with Tax on Tax adding extra line items on folio
• Fixed issue with MCC screen not refreshing when saving new CC - for AuthNet and Mycard
• Fixed issue with Manage Credit Cards Not Displaying All Details for AuthNet and Mycard
• Settle credit cards button not showing when site is only set to EMV
• Fixed issue with refund/credit not displaying trash can icon prior to batch
• Resolved issue with bookings saved to same room assignment via booking data and room assignment tabs.
• Fixed issue with "room is no longer available" message displaying on multi unit bookings
• Fixed issue on booking engine with deposit multiplying # of rooms x deposit amount incorrectly
• Fixed issue with no confirmation emails being sent on the Legacy Booking Engine.
• Fixed issue with HotelBed (SynXis) bookings missing guest Information and payment details
• Fixed issue with Booking Engine Template 02 not proceeding to Select Room page when changing from English to Spanish (or French)