MyPMS Release June 16, 2020

This release brings new Kiosk Self Check-in services, major enhancements to Self Check-in, Online Deposits and several bug fixes

NEW SERVICE                     

Kiosk Self Check-in

Kiosk Self Check-in is a series of services that differ from Mobile Self Check-in, in that the Guest will interact with a URL that is <usually> loaded onto an internet device (Mac, Windows, iPad, Android tablet, etc) in 'Kiosk mode' so that it neither looses power nor 'sleeps', already ready to serve your guests. When the Guest approaches the Kiosk, they can "Load a Booking and Check-in" and/or "Make A Booking". Optionally, for MyGuest users, the Kiosk can deliver these functions from within the Concierge, or the access to the Concierge can be delivered from the Kiosk before or after check-in.

There are special Agents specifically for Kiosks, intended to make it easy for properties desiring Kiosks at multiple locations, for a variety of needs.  For example:

• If you run a Hotel at one location, a cabin rentals business in another location, and an RV or campground in a different location, each of the Kiosks at these locations may have different 'rooms' and rates to book, different payment policies (maybe EMV full payment for RV/camps, but authorization at check-in for the Hotel), and different contracts/deposit/ terms and conditions for checkin.  In this case, each Kiosk is a unique 'front desk' enforcing the rules of each business unit.
• Property manager with a collection of vacation rentals may desire a unique Kiosk at each 'house/villa', with a MyGuest Concierge for the particular Unit.

Of course, most BookingCenter customers have a single location and only one Kiosk. But Kiosk controls can be separate from normal 'front desk' business in

NEW FEATURES

This setting determines the guarantee or deposit required for bookings made at the Front Desk (manually entered) and for online bookings taken on your website or via OTA/GDS channels.  The new Flat Rate Deposit Feature allow you to set a Flat Rate for things like a cleaning fee or Resort Fee. Learn how to set the Guarantee Policy for your property. Learn more Marketing And Policies

Pace Report

MyPMS Automated Reports gives you the ability to schedule daily delivery of the "Manager", "Occupancy" and "Revenue" Reports to a primary email and cc email if needed. You can choose to schedule delivery for one or all of these Reports. Reports that can be scheduled for automated, daily delivery via email.

Self Check-in for OTA Agents Suppressed Rates

The "Communication" setting is used to control the START TIME of the Email and/ SMS sent to the guest to start the Self Check-in process on the arrival date of the booking. This setting controls the automated system trigger that automatically sends the "Start Self Check-in" email and/or SMS to the all guests on arrival date. For bookings made before or after this time setting, see Self Check-in | Setup

‘Require Incidental Credit Cards for Supressed Rate Self Checkins’? enforced in MyBookings

Automatic Credit Card Pre-Auths

Auto Night Audit needs to be enhanced from Yes/No to Yes: what time?

We are pleased to announce that the following software bugs were fixed in this release:

• Fixed issue on Booking Engine with Inventory Items not displaying when only 1 item live.
• Vacant Room by date range, not just a single day as now.
• Manager Report: Fixed issue with  YTD RevPar displaying incorrectly.
• Fixed issue with images not displaying correctly on the Legacy Booking Engine.
• Fixed label on Dashboard “Bookings made today” widget
• Occupancy Forecast Report – fixed issue with Rooms set to YES on "Ignore on Occ. Report" still included in data on report.
• Fixed issue with multi booking deposits displaying the incorrect total on the Legacy Booking Engine
• Fixed booking date issue on Booking Engine bookings resulting from the change to Dayligh Savings Time (DST)
• Fixed issue with assigning same room to Two Bookings via Booking Data & Room Assignment Tabs.
• Fixed issue with Tape Chart-Rate View displaying rates for room types not selected
• Fixed issue with Booking by Inquiry displaying incorrect number of nights between Nov 1 - Nov 30 date range.
• Resolved issues with Desktop PMS Backup.
• Fixed issue with online website bookings, set to auto deposit, importing as status incomplete.