The Self Check-in system is completely automated from start to finish and includes automatic messaging, payment authorization, eSign – digital signing (optional) and room specific information allowing detailed instructions for a mix of hotel and rental units. The process is tightly integrated with MyPMS for “real-time” booking and status updates. This means that when a Guest updates Booking Details and Payment Method, then this information will automatically update in MyPMS. Conversely, certain criteria must be met in MyPMS for a Guest the "Check-in" button to appear and allow the guest to check-in. If the criteria is not met, then a message will display directing the Guest on what action to take to complete check-in. See Self Check-in | Booking Status
Once the Self Check-in function is enabled for your site, then each Guest will automatically receive the "Self Check-in Start" Letter set in Default Letters on Booking Arrival Date. This Letter is customized by you in SETUP | LETTERS and must be selected as the "Self Check-in Start" Letters in Default Letters. If you do not want the "Self Check-in Start" Letter to be sent to a specific booking, then you have the ability to "Exclude Guest from Self Check-in" in the Booking Information.
After the Guest receives the "Self Check-in Start" Letter and clicks on the link to access the secure guest portal, they will be able to update booking details and payment method and check-in if they click on the Arrival Date. The "Self Check-in" button will not display until the Arrival Date of the booking.
SELF CHECK-IN PROCESS
STEP 1: Start Self Check-in: Send a "Self Check-in" Letter to Guest
The Self Check-in function is enabled for each booking in MyPMS and is seamlessly integrated with BookingCenter Customized Letters.The Self Check-in process is started by sending a customized letter via email and/or SMS to the Guest (on or before the check-in date).
This Letter is called the "Self Check-in Start" Letter and starts the Self Check-in process by automatically sending an email and/or SMS to the Guest with the secure link to access MyBooking on the Arrival Date and, optionally, at a scheduled time before check-in or on check-in date using the "Auto Letter" function. There are three ways this Letter can be sent to the Guest.
STEP 2: Guest Updates Details or Checks-in Depending on Date of Login
Once the Guest clicks the secure link sent in the "Self Check-in Start" Letter and enters the MyBooking Guest Portal, they will see their booking details and/or be able to check-in depending on date of login . See
Date of Login
Number of Rooms Booked
Check-in Complete Send Guest Room Entry Instructions
After the Guest clicks the Check-in button and is checked in, the Room Entry Intsructions will display,
The first step to Self Check-in is to enter the specific Room Entry information into the "Room Notes" field of each Room. This field is used to display the Room Entry information to guests when they complete check-in in MyBooking AND in the email and SMS sent to the guest when they complete check-in. In order for this information to be automatically emailed and/or SMS to the guest, you must enter the information in the Room AND insert the merge field the "Self Check-in Room Entry Information" Letter. This Letter can be created by you or you can edit the Default Template provided. The merge field to be used for this Letter is the "Room Notes" under "Booking Details" of the Letter Editor.
After this letter is created, it must be set up as an Auto Letter function to be automatically emailed to the Guest on the check-in date. or sent manually in the Letters Tab of the Bookng.