To setup Self Check-in for your property, follow these steps:
- Confirm that your SITE is enabled for Self Check-in. Please contact us if you are not sure or want to enable the service
- In MyPMS, enter the Room Entry instructions in the "Room Notes" Field in your Rooms. Go to SETUP | RATES | ROOMS. The Room Entry instructions will display in the Self Check-in Complete Letter. For instructions on how to enter Room Entry Information.
- Next, you will need to create the Default Letters which are used to email and/or SMS Message the Guest during the Self Check-in process. We have provided Default Template Letters for both email and SMS Messages for you to use. The Default Letters for email are required for the Self Check process to function. The SMS Messaging is an optional feature which can be added to Self Check-in. To get started, see SMS Module Pricing Feel free to use the Default Templates “as-is” or customize to your property by adding or editing text, images or merge fields.
- Create a new Self Check-in Letter and "Self Check-in Complete" Letter for Email and/or SMS or edit the Default Letter Template provided. See
- Set the Default Letters for Email and/or SMS in MyPMS. You can also use Auto Letters to send emails or SMS Messages automatically.
- Select the the Delivery Method of each Letter to the Guest. You can choose email, SMS or both.
- Optional: If you want to require a digital signature for check-in, the BookingCenter eSign-Digital Document Signing lets you create a customized Letter with a digital signature function and send it to a guest to open and digitally sign via a secure link attached to their booking. Learn how to use eSign - Digital Document Signing
See details on each step below.
Self Check-in
Step 1: Confirm that your SITE is enabled for Self Check-in.
BookingCenter Self Check-in interface must be enabled for your site and requires a service agreement with an additional monthly fee. If you have not subscribed to this interface and want to enable Self Check-in, please contact us.
Step 2: Enter the Room Entry instructions in the "Room Notes" Field in your Rooms.
The first step to Self Check-in is to enter the specific Room Entry information into the "Room Notes" field of each Room. This field is used to display the Room Entry information to guests when they complete check-in in MyBooking AND in the email and SMS sent to the guest when they complete check-in. The Room Entry instructions will display in the Self Check-in Complete Letter. In order for this information to be automatically emailed and/or SMS to the guest, you must enter the information in the Room AND insert the merge field the "Self Check-in Complete" Letter. This Letter can be created by you or you can edit the Default Template provided. The merge field to be used for this Letter is the "Room Notes" under "Booking Details" of the Letter Editor. See Merge Fields - SMS Letters
After this letter is created, it must be set up as an Auto Letter function to be automatically emailed to the Guest on the check-in date. or sent manually in the Letters Tab of the Bookng.
To enter the Room Entry Instructions in each Room, follow these steps
- Go to SETUP | RATES | ROOMS.
- Click on the Room to open the Room Details.
- Click Edit
- Go to the Room Notes field.
- Enter Room Entry Information.( We recommend that this is kept short and easy to read as most guests will view this information on their mobile device - if you have more arrival information to communicat to the guest, it can be added to the "Room Entry Information" Letter emailed to the Guest.
- Click Save.
Step 3: Create "Self Check-in" Email Letter and/or SMS
Create the Letter and/or SMS that will be emailed and messaged to guests to start the Self Check-in Process This Letter/Message is what the Guest receives on the check-in date, requesting them to start check-in and a link to MyBooking. The link to MyBooking must be inserted into this letter using a merge field. It can be inserted anywhere in the Letter, but must be there in order for the Guest to start Self Checkin and/or manage their booking details.
After this letter is created, it must be set up as an Auto Letter function to be automatically emailed to the Guest on the check-in date. or sent manually in the Letters Tab of the Bookng.
To Create the "Self Check-in" Email Letter, follow these steps
- Go to SETUP | PARAMETERS | LETTERS and either create a new Letter or edit an existing Letter by clicking on the Letter ID. We provide a default "Self Check-in" Letter that you can customize to your property.
There are two MyBooking merge fields,%%ruid_link%%", that you can insert into your Letters depending on your needs. This link will display a link to MyBookings.
To insert either or both of these merge fields into your Letter:
Place your cursor inthe body of the Letter where you want the Self Checkin link to display.
Go to the BookingCenter Globe Icon and the "Booking Details" Section. Select the merge field and it will be inserted into your Letter where the cursor is.
Click Update to save changes.
To Create the "Self Check-in" SMS message, follow these steps
- Go to SETUP | PARAMETERS | LETTERS
Click on Add. - In the Letter Type drop-down menu, select SMS.
- Enter the text for SMS message. There is a limit of 500 characters.
There are two MyBooking merge fields, %%ruid_link%%", that you can insert into depending on your needs. This link will display a link to MyBookings.
To insert either or both of these merge fields into your Letter:
Place your cursor inthe body of the Letter where you want the Self Checkin link to display.
Go to the BookingCenter Globe Icon and the "Booking Details" Section. Select the merge field and it will be inserted into your Letter where the cursor is.
Click Update to save changes.
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