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When a Guest clicks on the Self Check-in link and logs into MyBookingin to MyBooking, or authenticates their booking at your Kiosk, they can:
All changes made by the guest are automatically updated to MyPMS. When a guest cancels a booking in MyBooking, the booking will update in MyPMS and the status will change to Cancelled. Also, a MyGuest request will be made to alert staff that the cancellation has occurred so appropriate cancellation policy actions can be followed. Likewise, any changes made to Guest Details is automatically updated to the Guest Booking Information in MyPMS. Below is a step-by-step User Guide for the Self Check-in - MyBooking. |
MyBooking - Top Header will always the following Booking information
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Below is a step-by-step User Guide for the Self Check-in - MyBooking. |
Depending on date of login and
Then, depending on
the status of the booking
andthe criteria met in MyPMS,
the following messages or call to action will displayCheck-in
Displays a list of all upcoming Confirmed Bookings.
By clicking on a booking in the list, the booking details expand
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Email/Print Booking Details
Cancel Booking
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Displays a list of all past Completed Bookings.
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By clicking on a booking in the list, the booking details expand and displays detailed room type, room and rate information for each day of the booking. The Guest is also give the option to email, print, add to calendar or print an invoice.
Displays a list of all Cancelled Bookings
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a message will display directing the Guest on what to do next or the "Check-in" button will display allowing the guest to check-in. Read below for a detailed description of what happens when a guest logs in to MyBooking.
Date of Login
Update Guest Details | Add/Update Payment Method | Correspondence and Statements | Policies and Terms | Cancel Booking |
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Note: If you want to require an 'incidentals' credit card is added, use the 'ADDPAYMENT" receipt as detailed here; or make the booking agent a 'suppressed rate agent' and the Guest will be forced to add a new credit card, even if there is already one 'on file'. | Note: the Policies messages shown will come from the explicit Agent used in the booking. Thus if a Kiosk Agent or a 'suppressed rate agent' was involved, those unique Policy messages are shown. |
TAB 2: View Profile | |
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Displays Guest Details as entered in the Booking Data Tab in MyPMS as well as additional fields for Dietary Requirements, etc. The Guest can click Edit to enter more information or modify the existing information.
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Deposit, Confirmation, and Cancellation Policy Message.The information displayed here is entered in MyPMS in SETUP | SETTINGS | MARKETING AND POLICIES. See Marketing And Policies
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Interactive map showing property location. This map is automatically displayed with your location. Location is entered in MyPMS in SETUP | SETTINGS | GENERAL SETTINGS. Under Geography Section - Latitude and Longitude. See General Settings
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