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When a Guest clicks on the Self Check-in link and logs into MyBookingin to MyBooking, or authenticates their booking at your Kiosk, they can:
All changes made by the guest are automatically updated to MyPMS. When a guest cancels a booking in MyBooking, the booking will update in MyPMS and the status will change to Cancelled. Also, a MyGuest request will be made to alert staff that the cancellation has occurred so appropriate cancellation policy actions can be followed. Likewise, any changes made to Guest Details is automatically updated to the Guest Booking Information in MyPMS. Below is a step-by-step User Guide for the Self Check-in - MyBooking. |
MyBooking - Top Header will always the following Booking information
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Below is a step-by-step User Guide for the Self Check-in - MyBooking. |
Depending Then, depending on date of login and the status of the booking the criteria met in MyPMS, a message will display directing the Guest on what to do next or the "Check-in" button will display allowing the guest to check-in. Read below for a detailed description of what happens when a guest logs in to MyBooking.
Date of Login
Number of Rooms Booked
Self Check-in Criteria
Room Not Assigned
Room Occupied (previous guest not checked out)
No Credit Card not in Guaranteed By
Update Guest Details | ||||
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View Bookings | ||||
Add/Update Payment Method | Correspondence and Statements | Policies and Terms | Cancel Booking | |
Note: If you want to require an 'incidentals' credit card is added, use the 'ADDPAYMENT" receipt as detailed here; or make the booking agent a 'suppressed rate agent' and the Guest will be forced to add a new credit card, even if there is already one 'on file'. | Note: the Policies messages shown will come from the explicit Agent used in the booking. Thus if a Kiosk Agent or a 'suppressed rate agent' was involved, those unique Policy messages are shown. | |||
Email/Print Booking Details | Cancel Booking | |||
Past Stays | ||||
Click image to enlarge Displays a list of all past Completed Bookings. | Click image to enlarge By clicking on a booking in the list, the booking details expand and displays detailed room type, room and rate information for each day of the booking. The Guest is also give the option to email, print, add to calendar or print an invoice. | |||
Cancelled | ||||
Displays a list of all Cancelled Bookings Click image to enlarge | ||||
Booking Summary | ||||
TAB 2: View Profile | ||||
TAB 3: Property Information | ||||
General Information: | ||||
Basic contact property Information, phone, address, Address of the property. The information displayed here is entered in MyPMS in SETUP | SETTINGS | SITE DETAILS. See Site Details | ||||
Policies: | ||||
Deposit, Confirmation, and Cancellation Policy Message.The information displayed here is entered in MyPMS in SETUP | SETTINGS | MARKETING AND POLICIES. See Marketing And Policies Click image to enlarge | ||||
Location Map: | ||||