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Add-on Items for Self Check-in

From the time that a 'start Self Checkin' announcement is sent, to the time the Guest actually checks-in, any Item(s) that have the flag set YES for Sell at Self Checkin are shown in the MyBookings area.  Whatever misplaced in the 'Sell cost' is what the 'per unit' price will be, and the 'description' text will be shown as the Add-on Item(s) is displayed during Self Check-in and/or out. 

The images representing that Add-on Item(s) are taken from the 'image carousel' as any Item's images would be (as many as 10 images per Item are accepted).  

If you want 'more information' to display for Add-on Item(s), use the 'extended description' field of an Item(s) to add more text details about an Item.

Add-on Items for Self Check-out

The MyBookings message to the Guest for Add-ons switches from Self Checkin to Self Checkout when the booking enters status: ACTIVE (ie, check-in occurs).  When the System Date = Departure Date of the booking, and the Guest views the MyBookings area, the 'Introduction text' changes to: "We have enjoyed serving you and offer the following Add-Ons to show gratitude for your stay and to make your departure better."  The Guest can choose to view Add-on Item(s) or close the window and proceed to Self Check-out. As an example, a booking that is set to depart on January 29 will show Self Check-out Add-on Items until the System Date is Jan 29, at which time MyBookings message changes as above.

Guest Interaction with Add-on Items

Self

Check-out

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....will show all 'Add-on' Items added to the Folio, such as this example:

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Adding Add-on Items by a Guest:

When a Guest sees an Item they wish to 'Add-on' they choose the Quantity and the 'Add' button, as such:

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...and they then get a verification message, such as: 

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If they agree, the Item(s) are added to the Primary Folio of the booking.  Payment must be done by staff at some point before Check out.

system can be used either with

or without Self Check-in.  The basic 'setup' concepts are similar to those for Self Check-in, in that the property can Setup the time, exemptions, and default Letters to deliver email and/or SMS messages to trigger the Guest to 'Check Out Online'.  When the following Business Rules have been met, Self Check-out can progress:

1. The booking departure date = today (System Date);
2. The folio is balanced to $0 (ie, total payments = charges on the folio);
3. The booking has not been set as self checkout exempt.  

When

the Guest

receives a message via email and/or SMS (to create these communication message, see Creating Default Letters) to 'Check Out Online'

, they will see a 'checkout' button: Image Modified

..if the business rules above have been met.  Upon clicking this button, the message: "Thank You. Your self check-out has been completed." is presented and the booking is set to Complete status, as if someone had checked them out manually.  The log will document that the Guest checked out via the MyBookings area, as this example shows:

Many customers will setup Self Check-out to run automatically, and yet there may be situations where the communication occurs (via email

and/or SMS

) but the booking Folio is not balanced

.  As anyone who runs Night Audit knows, there are some folios that just aren't ready at 7 am on the date of departure.  In this situation, a message to the guest

will present:

Self Check-out is not available for this booking. Please visit the office or contact the property directly for more information at <email> or <phone>.

..and these bookings will not be able to Self Check-out, but will have to be checked out manually.

Because MyGuest is a great <optional> tool to manage Self Check-in/out the events  that do not go according to plan, these MyGuest events help manage Self Check-out

:

1. Inform the property when a Guest changes are made to the Guest Details (email, address, phone, etc);
2. Notify the property when a Guest Changes the credit card for guaranteeing the booking

1. ;
2. Inform the property when a Guest has checked out (this closes the MyGuest Request that was opened for the Self Checkin/out event) .

Thus, MyGuest

 tracks these important events and closes them automatically once the Guest completes Self Check-out.

Identifying Self Check-in and Self Check-out bookings:

Note which Bookings have checked-in and out via the Tape Chart, as this screen shot shows:

These icons represent the action recorded on the Tape Chart : Image Added

Thus, note below that the Jennifer Stangle booking completed both Self Check-in and Self Check-out.  But Nathaniel Wyrick completed Self Check-in, but checked out manually via a PMS operator.

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