The Guaranteed By field is a required field for any booking to complete or be saved successfully.
It sets the Payment method for the booking and can be changed at any time.
There are three types of Payment methods: Direct Bill, Credit Cards and Other (Check, Cash, Write-off, etc.).
The Direct Bill and Credit Cards Payment method requires an extra step to complete, but all others do not and can be chosen to complete the booking quickly until updated payment information can be entered.
The Credit Card Payment method functions in two ways depending on whether or not you are signed up for and connected to MyCard Payment Gateway (See MyCard).
- If you ARE NOT connected to MyCard Payment Gateway, then the Credit Card Payments will only be managed in the system and will need to processed through an outside terminal. See Manage Credit Cards and Manage Credit Card Transactions
- If you ARE connected to MyCard Payment Gateway, then the Credit Card Payments will be processed through the system when you click Settle Credit Cards in Night Audit. This will also be used for Authorizations.
- If you are using Self Check-in, then the special condition Receipt Type "ADDPAYMENT" can be set as the Guaranteed By to force a Guest at Self Check-in to place a valid credit card before allowing the Self Check-in process to conclude, as detailed in the Self Check-in process. Note this must be done manually by staff before the guest attempts Self Check-in.
This information can be changed any time to another payment type such as credit card. Just go to to the Booking Details of the Guest and changed the Guaranteed by in the Booking Information Section.
Guaranteed by Direct Bill