All Room Type and Rate Plan allocations to Agent Channels are listed and managed in SETUP | RELATIONSHIPS | AGENT RELATIONSHIPS. The default screen of Agent Relationships displays the details of your Agent Channels: Agent ID, Agent Type, Agent Name, Number of Rooms Allocated, Commission percentage and Rate Loading percentage. Examples of Agents Channels include: your website, promotional codes, buuteeq, GDS, Booking.com and other online travel agents. To see the contact details of each Agent, click the Agent ID. Because you can setup and manage a unique set of Room allocations and Rate Plans to each Agent Channel, we refer to this as an Agent Relationship. There are three general types of Agents, each of which can have multiple channels depending on the online distribution channels you choose to set up. Some Agents are set up by BookingCenter (Master Agents), some are created by you (MyPMS Agents) and some are added automatically after you have signed up for an OTA contract Rate program (Net Rate Agents). See Agent Types for more details. Agent Types
- Master Agents: These agents control the availability and rates to your basic channels: They must have allocations in order to function properly.
- PMS Agents: These are "special" agents that you have set up in the My Agents area. This Agent is also used to set up Promotional Codes.
- Net Rate Agents: These agents will only be visible if you have signed up for a Contract Program with a major OTA
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