Page History

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Each property can create their own default Incident Report in order to record a Housekeeping or Maintenance 'Incident' that requires written or photographic documentation.  Created as a completely customizable letter(s), the one set as 'Default Letter' under the Incident Report section will open a template to be filled in and saved when a Housekeeper clicks 'Incident report' from a Request that has a Booking ID assigned.  Allowing the User to place a lengthy description of the issue, with up to 5 photos (uploaded from a computer and/or the mobile device being used by the User), each Incident report is automatically filled in with all relevant data (Guest, Room, Booking, Dates of Arrival/Depart, etc) and the resulting document is a date- and time -stamped, and saved under the "Letters" area of the specific Booking for easy retrieval in case of a dispute. Learn more about the Incident Report

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NEW

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The Ultimate Channel Manager contains many of the bookings management features of MYPMS, such as: automating Letters, including email and SMS/test messages, based on multiple events such as arrival/departure/date booked; receiving daily Reports automatically via email; complete editing of bookings, dates, rooms, and rates, regardless of source of the booking; managing room assignments and/or Room Type daily management; integration with MyGuest and the Housekeeping App; logging all activity for each Booking; supporting eSign and Incident Report with unlimited storage so all relevant documents are stored and accessed via the Bookings, and other features.  The Ultimate Channel Manager costs a bit more than Pro, because it includes additional setup and training, but the features are valuable for the appropriate customer. If you wish to discuss which version of the Channel Manager is right for your business, please contact us.

NEW FEATURES

MyGuest Guest Request System

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• NEW "Room Type Availability Calendar" for the Booking Engine: Room Types Availability Calendar on Templates 01 and 03 : If you currently use our "Availability Calendar" Booking Engine (Template 03 or 04) on your Website, you can easily enable the new Room Type Availability Search with 'sold out' dates. Go to SETUP | SETTINGS | BOOKING ENGINE SETTINGS and set "Show Room Type Calendars" to Yes. NEW FEATURE - Booking Engine: You can now choose to display or hide your Hotel Name on the Booking Engine. This is useful if you have a logo which already states your property name and you want to avoid redundancy. To change the display setting, go to Booking Engine Settings
• Multi-Lingual Booking Engine Templates: All of our Booking Engine Templates are now multi-lingua. To enable the multi-lingual option on your website, go to the "General" Section in Booking Engine Settings
• ADA Compliance for "Inventory Item" and "Package Images" on the Booking Engine: The images for  for Inventory Items and Packages now meet ADA Compliance Standards. As part of design implementation, we have provided an "ALT Tag " field for each of these Images in MyPMS. However, the descriptive text must be entered by you in order to meet Compliance Standards. For  step-by-step instructions on how to enter the descriptive text in the "ALT Tag" field for Inventory Items, go to Add Inventory Item Image and for Packages, go to Add Package Image
• Inventory Item/Add-ons "View Details" and Image Slideshow: We have added a "View Details" Pop-out window with an extended description and image slideshow to the Add-on Items on the Booking Engine. See Inventory Item Images
• Package Rate Image Slideshow -  New Image Slideshow: The Package Rate "View Details" Pop-out now displays an image slideshow. See Packages Images
• Ask "# Guests" on "Check Availability": You can now enable or disable the "# Guests" field when a guest checks availability. To change this setting, see Booking Engine Settings
• Max Guest Icon: The "Select Room" page now displays the Maximum # of Guests for each Room Type. Add Room Type
• “Restrictions” Message":  The "Restrictions Message" has been moved below the Check Availability selector and added to the "Select Rooms" Page. To enable the "Restrictions Message" see Booking Engine Settings. To enter a "Restrictions Message", see Marketing And Policies
• Hotel Name Display: You can now choose to display or hide your Hotel Name on the Booking Engine. This is useful if you have a logo which already states your property name and you want to avoid redundancy. To change the display setting, go to Booking Engine Settings

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