Versions Compared

Old Version 8

changes.mady.by.user Erica Johnson

Saved on

compared with

New Version Current

changes.mady.by.user Jeff Tweddale

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Section


Column

Only a confirmed or unconfirmed booking can be cancelled. Once the booking is complete or is currently active, it can't becanceledbe canceled. The action buttons active on each bookingdepend booking depend on the status of the booking. If the Cancel Booking button is not available, then the status of the booking does not offer that option and therefore not be cancelled.

 

For example, a confirmed or unconfirmed booking would have these Booking Action buttons available: Cancel Booking and Clone Booking. See Booking Action Buttons

Image Removed

Image Added



There are three places in which you can cancel a booking:

Click images to enlarge

Tape ChartBooking Data TabFolio Tab
Image Added
Image Added
Image Added



Column
width30%


Panel
borderColor#559ADE
bgColor#ffffff
titleColor#ffffff
borderWidth1
titleBGColor#00527FborderWidth1
titleBookings
Page Tree
rootBookings


Panel
borderColor#559ADE
bgColor#F0F0F0
titleColor#ffffff
borderWidth1
titleBGColor#559ADE
borderWidth1
titleRelated Functions
There are three places in which you can cancel a booking:

Click to enlarge images

Tape ChartBooking Data TabFolio Tab
Image RemovedImage RemovedImage Removed




There are three places in which you can cancel a booking:
Section

Click to enlarge images

To Cancel a Booking in any of these three places, follow these steps:

  • Locate the booking in Quick Search, on the Tape Chart or in Search Bookings.
  • Open the booking and the Booking Details screen will open. Use the pop-out box Cancel Booking button if you use the Tape Chart
  • Go to the bottom of the Booking Data Tab and click Cancel Booking. See Booking Action Buttons
  • A message will appear asking to confirm the cancellation. Click Yes. See Figure 1.
  • A screen will appear to fill-in information on who canceledthebookingcanceled the booking, contact phone and notes. See Figure 2.
  • An option for the User to define who initiated the Cancellation is offered.  This allows the Property to set if it was initiated by the Property or the Guest.  
    • *Note, if the cancellation was initiated via the MyBookings Area (used for Self Check-in), an OTA, or a GDS Agent, this setting will be automatically selected to the Guest option.
  • Click Save and the Booking Cancellation Confirmation will appear. . See  See Figure 3.
  • The Booking Status will appear as "Canceled" and availability will be released .. See Figure 4.


 
Section

Figure 1. Confirmation Message


 

Figure 2. Booking Cancellation Information.Image Removed

 

Image Added

Figure 3. Booking Cancelled Confirmation 

Figure 4 Booking Header with updated Status of Cancelled.

...