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There are two Letters that need to be created for the Self Check-in process:  "Self Check-in Start" and "Self Check-in Complete". Once these Letters are set in Default Letters, then they will be automatically be sent to the Guest on Arrival Date and when the Guest is Checked-in. However, you can also choose to the send the "Self Check-in Start" Letter, eSign Request Letter, or any other Letter on a date before the booking. 

Remember, both of these Letters also need to be set as the Default for Self Check-in Letters and the method of delivery selected, email and/or SMS. See Self Check-in | Default Letters

See below for detailed instructions


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The "Self Check-in Status" Letter starts the self check-in process by automatically sending the Guest an email and/or SMS with a secure link to access MyBooking.This Letter MUST be scheduled for delivery ON or BEFORE the check-in date. The timing of what day this occurs  is up to you. If you want to start the check-in process before arrival and give the guest a chance to update booking details or cancel the booking, then schedule delivery before check-in. The Check-in function will only be enabled ON the Check-in date. Before this date, the Guest will ONLY be able to manage their booking.  

Schedule Delivery for "Self Check-in"  Letter to EMAIL

The Self Check-in Letter starts the self check-in process by sending the Guest an email and/or SMS. with the link to MyBooking. Set up an Auto Letter event to schedule Delivery.

  • Go to SETUP | PARAMETERS | AUTO LETTERS 
  • Click Add
  • In the "Event" drop-down menu, select Self Check-in Email
  • The Event Details screen will open.
    • Letter: Select the Default Letter that you created or the Default BookingCenter Template.
    • Days: Choose the number of days on or before check-in that you want to automatically send emails.
    • Timing: Select Before (I.e. 2 days before Check-in)
    • Notes: This field is for your notes. It will not be displayed to Guests.

Schedule Delivery for "Self Check-in"  Letter to SMS

The Self Check-in Letter starts the self check-in process by sending the Guest an email and/or SMS. with the link to MyBooking. Set up an Auto Letter event to schedule Delivery.

  • Go to SETUP | PARAMETERS | AUTO LETTERS 
  • Click Add
  • In the "Event" drop down menu, select Self Check-in SMS
  • The Event Details screen will open.
    • Letter: Select the Default SMS Letter that you created or the Default BookingCenter Template.
    • Days: Choose the number of days on or before check-in that you want to automatically send the SMS message. This should be timed with the email.
    • Timing: Select Before (I.e. 2 days before Check-in)

Notes: This field is for your notes. It will not be displayed to Guests.


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