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Step 1: The first step is to create an SMS Letter, see Add or Edit SMS Letters. Step 2: Then you can choose to manually send the SMS message to the Guest or set up automatic delivery using Auto Letters. To Manually Send an SMS Message to a Guest from the Booking:
*note: BookingCenter always attempts to use the Mobile number field first. If blank, we then try the Main phone number. If this is also blank, we then try the Business number to send the SMS. Because there are no fees for attempted SMS, this allows us to cascade through the numbers till we find the correct number to SMS. Use Auto Letters: Schedule Delivery of an SMS Message : Note: The Auto Letter function for SMS is available for Self Check-in, eSign and Booking Made Today. See Auto Letters SMS
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What if an SMS doesn't get through to the recipient? If the Mobile number is incorrect, or the Country associated with the Guest is wrong, BookingCenter will email your property with the specific error of the SMS, looking something like this:
Subject: SMS message about booking MYPMSDO1351524 failedDate: April 9, 2019 at 4:17:02 PM PDTThe message failed to send to because...
[HTTP 400] Unable to create record: The 'To' number +1242 is not a valid phone number.
This usually occurs because the mobile number or country code are wrong, so we recommend that you do not attempt to send again without correcting.
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