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Credit Card Details: Red Asterisk * indicate a required field.
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Swipe Credit Cards: When checking in a reservation, it is important to swipe the credit card in the credit card swipe field. This will insure that your property collects the lower "swipe rate" for credit card discounts. It will save the hotel approximately ½% of the total dollar value settled.To process the payment at the less expensive "Swiped rate" (and you are using MyCard and Authorize at Checkin), then, when the cc# entry field has focus, the cursor is flashing in the text entry field, swipe the customers card. This will collect the swipe information.
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Successful Authorizations
If the authorization goes through, you will be returned to the Front Desk
Problems with MANUAL Authorizations
If there was a problem with the authorization, and using MANUAL, you will be give a warning at the top of the booking. You can then attempt to authorize a non-present credit card.
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If the card still cannot be authorized you should ask the guest to speak to their issuing card bank to clear up any security holds or . Or alter the guarantee by of the booking to to a different payment method or different credit card. If supported by your property, use an alternate method of payment for Guarantee By such as a check, travelers check, or cash.
Problems with Automatic Pre-Authorizations
If your PMS Setup area for Night Audit is set Allow Credit Card pre-Auths: Automatic, then any auth errors are reported as MyGuest requests so that each booking that fails can be dealt with by the Users set to manage 'Self Checkin' events. The authorization will be based on bookings arriving as set in the Night Audit Automatic Credit Card Pre-Auth area. The options are: 0 => Same day arrivals; 1 => Next day arrivals; 2 => 2 day arrivals in future; 3 => 3 day arrivals in future. For example, if a booking is set to arrive in 2 days, the selection "2" will mean your Night Audit process will always look 2 days ahead to auth those bookings. This policy allows for a single setting, it can't be 'mixed' to auto-authorize today's ("0") and tomorrow's ("1") arrivals. If you have completed 'Auto Pre Auths', the Auto Night Audit email that comes to your main property email will have a line at top: alert "PreAuth Completed: Please check myGuests for any errors." and you will receive a "PreAuth Results" email with details of all Auths - successes and failures -as documented in the Setup area.
If using MyGuest, each authorization that fails will create a Request ticket assigned to the User set for category: SelfCheckin and it will look like this:
Details | Booking <SiteID>3199157618-2B with https://mypms.bookingcenter.com/bkgtabs.php?bookingID=DMO3199157618-2B authorization for Surname FirstName was declined for $345.72 arriving: 24-MAR-2023 |
The goal would be to notify the Guest that unless their credit card is updated - either by the guest online or by contacting the property - the booking will be cancelled.
*Note: if you wish for automatic or manual pre Authorizations to be done, you must notify BookingCenter Support to turn the feature on. Only BookingCenter staff can turn these on after an analysis of your MyCard setup and policies. Starting to authorize customer credit cards without proper process in place an be a very costly mistake .
No Automatic Pre-Authorizations
If your PMS Setup area for Night Audit is set Allow Credit Card pre-Auths: Automatic, and there are no authorizations that are needed, based on arrivals with 'Guarantee by:' set as a credit card, then the Night Audit email that comes to your main property email will have a line at top: "alert("No arrivals matched authorization rules.)"