Page History

Section

Column
The HouseKeeping House Keeping App is fully integrated with MyPMS and MyGuest and can be used on any mobile device. Please review the following features and then go to the step-by-step instructions below to learn how to use The Housekeeping App with MyPMS.

Column

width	350px

Panel

borderColor	#559ADE
bgColor	#F0F0F0
titleColor	#ffffff
borderWidth	1
titleBGColor	#559ADE
title	Mobile Housekeeping App

Children Display

all	true
page	Mobile Housekeeping App

...

Mobile Housekeeping App

Section

The House Keeping App is fully integrated with MyPMS and MyGuest and can be used on any mobile device. Please review the following features and then go to the step-by-step instructions below to learn how to use The Housekeeping App with MyPMS.

Users: The Housekeeping Users and/or Supervisory Users do not have to be employees of your property. Often, they are outside contractors cleaning units both on- and off-site. That is the beauty of the

HouseKeeping

House Keeping App - regardless of your 'vendor', each Unit can be assigned, and tracked, for the specific User you assign. If the Request goes 'stale' the system has an escalation process to 'escalate' the Request to a manger for intervention.
Escalating Requests: If a User is taking too long, or your Users need to re-allocate their cleaning schedule, no worries! Anyone can login to the app (via mobile, desktop, or the PMS) and re-assign a Room to clean and/or supervise to someone else.
Manager Dashboard and Request Tracking: Because all events are logged,

the HouseKeeping

the House Keeping App lets you know the productivity of each

HouseKeeper

House Keeper, with a Dashboard to watch productivity over time.
Webhook Notification to Guests: Another feature of the system is that, when combined with the Webhook notification, the

HouseKeeping

House Keeping App will update an external web services to the status of each Request so that if you are using automatic triggers for 'Your Room is Clean' messages to waiting Guests, that can be automated, as well.

Watch an Overview of the Mobile Housekeeping App

Widget Connector

url	https://www.youtube.com/watch?v=eCto_-tSFeg

Column

width	350px

Panel

borderColor	#559ADE
bgColor	#F0F0F0
titleColor	#ffffff
borderWidth	1
titleBGColor	#559ADE
title	Mobile Housekeeping App

Children Display

all

true

page

Section

To learn how use the Housekeeping App with MyGuest, follow the steps below.

Assign and Send a Request

In MyPMS the Daily Housekeeping (Full Clean or Stay Over cleans) Rooms are assigned individually, or in a Group, to Housekeeping staff (what BookingCenter calls 'Users'). Armed with the BookingCenter mobile app (or they can use a web browser), the User receives notification about their daily needs (no more Housekeeping sheets to print out!) and the system notates the time the request was sent.

All Rooms that are in DIRTY status will be unchecked and have a "Request" Button and a User List to the right of the Room. All Rooms in CLEAN Status will have a checkmark next to the Room and the Request Button and User List will not display.

To Assign a Task to a Housekeeper and create and send a Request for one Room or a Group of Rooms, follow these steps.

Select one Room or Group of Rooms
Select the User from the User List and click "Request"
The Room will be assigned to the User and a Request will automatically be created in MyGuest. The Housekeeper (User) will be sent a notification on their mobile phone and see the Request in the MyGuest App

When the Housekeeper views the Request, the 'detail' message shows the correct status of the cleaning need:

Departing Clean - This message means the room contains a Guest that has, or will be, departing 'today'. Bookings that are either still 'in-house' but expecting to depart, as well as those 'checked out', ie now status: complete, are considered Departing Clean.
Vacant Clean - This message means the room has been vacant for at least one day.
Stay Over Clean - this message means the room contains a Guest staying over, so a light clean is usually sufficient.

Self Check-in Guest Requests (optional)

If a Guest is attempting to self check-in to their room via Mobile or a Kiosk, and the Room assigned to them is not clean, but the Arrival Time on the booking has come to pass, the Housekeeping staff will receive a message:

Attention A MyPMS Demo Hotel staff. A new request has just been received