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Canceling Bookings

The Owners Area doesn't allow allows an Owner to cancel a booking. If This allows an Owner to cancel a booking, then 'booking' again with new dates or guest details.  If more edit functionality is needed, have the Owner is enrolled enroll in the Channel Manager product, then the ability to cancel and modify bookings exists.  Additional features of the Owner Channel Manager include SMS to Guests, using Auto Letters to automate daily activities (Self Checkin instructions, Registration, eSign docs, survey/review requests, etc) and run reports on activities such as Arrivals, Departures, Receipts, etc.  In addition, any booking that is modified or canceled from an OTA (Expedia, Booking.com, Airbnb, etc) or a GDS Travel Agency is automatically modified and/or canceled, with cancellation information included.  If your Owners wish to cancel, and/or, modify their bookings, they must do so by:

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