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The Self Check-out system can be used = either with or without Self Check-in. The basic 'setup' concepts are = similar to those for Self Check-in, in that the property can Setup the time, exemptions,= and default Letters to deliver email and/or SMS messages to trigger the Gu= est to 'Check Out Online'. When the following Business Rules have bee= n met, Self Check-out can progress:
When the Guest receives a message via email= and/or SMS (to create these communication message, see Creating Default Letters) to 'Check Out Online',= they will see a 'checkout' button:
..if the business rules above have been met= . Upon clicking this button, the message: "Thank You. Your self check-out has been completed." is presented and the booking is set to Complete sta= tus, as if someone had checked them out manually. The log will docume= nt that the Guest checked out via the MyBookings area, as this example show= s:
Edited By | Description | Date | System Date |
mybooking | Guest Checked Out from Room 315 | 18-JAN-2022 11:05:11 PST | 18-JAN-2022 |
Many customers will setup Self Check-out to= run automatically, and yet there may be situations where the communication= occurs (via email and/or SMS) but the booking Folio is no= t balanced. As anyone who runs Night Audit knows, there= are some folios that just aren't ready at 7 am on the date of departure. &= nbsp;In this situation, a message to the guest will present:
Self Check-out is not available for this booking= . Please visit the office or contact the property directly for more informa= tion at <email> or <phone>.
..and these bookings will not be able to Se= lf Check-out, but will have to be checked out manually.
Because MyGuest is a great <optional> tool to manag= e Self Check-in/out the events that do not go according t= o plan, these MyGuest events help manage Self Check-out:
Thus, MyGuest tracks these important events and clos= es them automatically once the Guest completes Self Check-out.
Note which Bookings have checked-in and out via the Tape Chart, as this screen shot shows:
These icons represent the action recorded on the Tape Chart :
Thus, note below that the Jennifer Stangle boo= king completed both Self Check-in and Self Check-= out. But Nathaniel Wyrick completed Self Check-in, but ch= ecked out manually via a PMS operator.