BookingCenter's Self Check-in System lets the Guest update details, payment methods, view policies, digitally sign documents and complete check-in from any device (tablet, PC, mobile, etc). The process is fully integrated with MyPMS with synchronized status updates, customized messaging, eSign - Digital Document Signing and optional SMS Messaging (subscription required).
The Self Check-in function is completed in MyBooking, our secure guest portal allowing the guest to view and update booking details and complete self check-in. Access to MyBooking is enabled for each booking in MyPMS and is seamlessly integrated with BookingCenter Customized Letters.
To give the Guest access to MyBooking, the Guest is sent a customized "Start Self Check-in" Letter (email and/or SMS) with a secure link to MyBooking, The secure link (called an RUID) is emailed/SMS to the Guest for each unique Booking and displays the details specific to that particular booking(s). If a Guest has a multi-room booking, then all of the bookings they made at the same time (for example, 3 rooms booked on your website or 4 rooms booked at Booking.com) will all display when the self check-in links are clicked from any of the bookings. This gives the Guests the ability to view the details and check-in each booking in one place as opposed to having to login multiple times, one for each booking.
If the Guest clicks on the Self Check-in link BEFORE the Check-in date, then the Guest will be able to Manage the Booking, but the Check-in button will not display. To learn more about how the Self Check-in process works, see Self Check-in | Setup Process and to see the criteria used for enabling a Self Check-in, see Self Check-in | Booking Criteria.
When a Guest clicks on the Self Check-in link and logs in to MyBooking, or authenticates their booking at your Kiosk, they can:
All changes made by the guest are automatically updated to MyPMS. When a guest cancels a booking in MyBooking, the booking will update in MyPMS and the status will change to Cancelled. Also, a MyGuest request will be made to alert staff that the cancellation has occurred so appropriate cancellation policy actions can be followed. Likewise, any changes made to Guest Details is automatically updated to the Guest Booking Information in MyPMS.
MyBooking - Top Header will always the following Booking information
Below is a step-by-step User Guide for the Self Check-in - MyBooking.
Depending on date of login and the status of the booking the criteria met in MyPMS, a message will display directing the Guest on what to do next or the "Check-in" button will display allowing the guest to check-in. Read below for a detailed description of what happens when a guest logs in to MyBooking.
Date of Login
|Update Guest Details||Add/Update Payment Method||Correspondence and Statements||Policies and Terms||Cancel Booking|