The House Keeping App is fully integrated with MyPMS and MyGuest and can be used on any mobile device. Please review the following features and then go to the step-by-step instructions below to learn how to use The Housekeeping App with MyPMS.
*note: If your Housekeeping has an older device, or no phone that can run iOS or Android apps, the same features are available via our website, with the exception that notifications won't work for a user who has no iOS or Android app installed.
The House Keeping App is fully integrated with MyPMS and MyGuest and can be used on any mobile device. Please review the following features and then go to the step-by-step instructions below to learn how to use The Housekeeping App with MyPMS.
Watch an Overview of the Mobile Housekeeping App
In MyPMS the Daily Housekeeping (Full Clean or Stay Over cleans) Rooms are assigned individually, or in a Group, to Housekeeping staff (what BookingCenter calls 'Users'). Armed with the BookingCenter mobile app (or they can use a web browser), the User receives notification about their daily needs (no more Housekeeping sheets to print out!) and the system notates the time the request was sent.
All Rooms that are in DIRTY status will be unchecked and have a "Request" Button and a User List to the right of the Room. All Rooms in CLEAN Status will have a checkmark next to the Room and the Request Button and User List will not display.
To Assign a Task to a Housekeeper and create and send a Request for one Room or a Group of Rooms, follow these steps.
When the Housekeeper views the Request, the 'detail' message shows the correct status of the cleaning need:
Self Check-in Guest Requests (optional)
If a Guest is attempting to self check-in to their room via Mobile or a Kiosk, and the Room assigned to them is not clean, but the Arrival Time on the booking has come to pass, the Housekeeping staff will receive a message:
Attention A MyPMS Demo Hotel staff. A new request has just been received
A Guest Request is awaiting attention, click here to manage it. Please attend to it as soon as possible.
They can then focus on this room or contact the Guest to set expectation.
Some properties wish to automatically assign a Full Clean Housekeeping request to a User immediately upon Check-out. The benefit is to dynamically prioritize Housekeeping tasks as they arise, without waiting for a list or a manual assignment. This feature assigns to a default User a Full Clean request immediately upon Check-out. This works whether a Guest is manually checked out (via a PMS User) or via the Guest through Self Check-out. This can be especially helpful for properties who use an 'off site' Housekeeping service and need to immediately notify the service upon checkout.
Select one Room | Or, select a Group of Rooms | Select User and Submit Request |
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Request Assigned to User | Request created in MyGuest and Notification sent to User | ||
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Status: Assigned (MyPMS) = New (MyGuest) | Request Received | Dashboard | Request Details |
Then, when the User has cleaned the room, they can set it for 'Inspection', which automatically assigns the Request to their Housekeeping Supervisor. This alerts the PMS that the Room is now under 'Inspect' status. Or, alternatively, set the Request to 'complete' which both closes the request and also sets the Room 'clean' in the PMS. If using 'supervisors' for Housekeeping, the Supervisor automatically receives notification about each Room(s) are ready for their 'inspection', and the Supervisor 'closes' the Request after inspection, triggering the PMS to set that Room 'clean' and ready for check-in. Alternatively, the Supervisor could make comments about the cleaning and assign the Request to a User s/he chooses and that Housekeeper would be notified and the PMS updated that the Room is once agin 'Assigned' and not ready for rent.
To set a Request to Inspect, follow these steps.
Request is set to "processing" in MyGuest by Housekeeper
Set to "processing" | Status changes to "Inspect" in MyPMS |
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Status: Processing (MyGuest) = Inspect (MyPMS) |
Request "Complete" and Room CLEAN
Alternatively, set the Request to 'complete' which both closes the request and also sets the Room 'clean' in the PMS. If using 'supervisors' for Housekeeping, the Supervisor automatically receives notification that the Room is 'clean' and ready for check-in. Alternatively, the Supervisor could make comments about the cleaning and assign the Request to a User s/he chooses and that Housekeeper would be notified and the PMS updated that the Room is once again 'Assigned' and not ready for rent.
To set a Request to Complete, follow these steps.
Request is set to "Complete" in MyGuest by Housekeeper
Set to Complete | Room is marked Clean |
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Status: Complete (MyGuest) = CLEAN (MyPMS) |