The Cancellations Report displays cancelled bookings by arrival date or cancellation date on a specific date you choose.  This includes Online Bookings made through the website, OTA channels and GDS.

Use this report to quickly get a list of cancellations with a summary of the booking details including Room, Room Type, Guest Name, Payment Type and Arrival/Departure Dates. etc.

This report can be run for dates in the past or future for review and planning purposes.

To create an Cancellations Report:
  • Click on Cancellations
  • Date Type: To see a list cancelled bookings by cancellation date of booking, choose "Canceled on". To see a list of cancellations by arrival date of booking, choose " Arrival Date".
  • Choose Date: Choose a single date. This can be in the past or future.
  • Choose the report format: HTML, Excel or Text.
  • Click Generate Report

The Cancellations Report displays the following information:

  • Booking ID: Confirmation # of booking
  • Name: Name of Guest
  • Cancelled Date: Date cancellation occurred
  • Arrival : Arrival date of booking.
  • Departure: Departure date of booking
  • Cancellation: This is the unique number given as a 'cancellation Number' to each cancellation event.
  • User: Either a User who is logged into the PMS is making the cancellation; else the Guest is canceling themselves as part of Self Check-in/out/cancellation process.
  • Cancelled Days Prior: This is the number of days prior to the arrival date when the cancellation occurs.  This allows one to easily view whether staff is correctly assigning a ''cancellation penalty' within the penalty period.  "0" means cancelled on day of arrival.  Any negative number means days prior to arrival. For example "-2" means 2 days prior to arrival.
  • Cancellation Fee Collected: This is the amount posted to the Folio using the Inventory Item 'CANC' as detailed in the Self Check-in/out/cancellation process.
  • Remarks: Whatever remarks were added by the User who was logged into the PMS making the cancellation; or the Guest canceling their own booking is displayed here

See an example: Cancellation Report

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