This only applies to customers who have chosen to automate any of the over 700 devices BookingCenter supports through our Guest Services interface. More information on connecting restaurant POS systems, phone systems, movie, key, bar POS, etc systems can be found at: http://www.bookingcenter.com/interfaces-and-modules/guest-services/. Setting up your MyPMS for the COMTROL/UHLL interface are detailed here.
There is no way to set a default 'credit limit' for an individual or a Group booking. Thus, the front desk is required to know if interface support is allowed or not allowed per individual booking. If the guest is allowed to accept automated postings (POS charges, movies, phone calls, etc) then there is nothing further that needs be done, all works automatically by 'checking the guest in'. If the guest is NOT allowed to use the services, then on the Booking Data screen, look for the link called 'COMTROL':
This takes you to a drop-down where you see:
Send Check Out would be clicked manually AFTER the guest has been checked into a room to disallow services from being accessed due to non-credit or no desire for guest services. If a guest comes to the front desk AFTER check in and after the Send Check Out was sent, with acceptable credit, and desires to activate guest services, the front desk user can click Send Check In, which will then turn the services on. * Note – this is a manual process and has no bearing on occupancy, housecleaning, nor any other area of the system.
*note: the Folio Posting message for a device will be mapped to a single Inventory Item (as detailed here). Thus, descriptions offer ‘free text’ to place what is needed. For example, when a POS system posts, the descriptive block of text might look like: Check #24865645 FOOD: $145.67; BEVERAGE: $134; TAX: $12; Svc Fee: $23.45; Total: 315.13.
Therefore, if a Guest wanted to get more detail on the check #24865645, your staff would pull it up via the 'check #' in the POS to view the details. We offer an option for elaborating on how much detail the COMTROL interface will post to the Guest Folio that is detailed in this documentation.